TAZ REWARDS FAQ
+ Do TAZ Rewards cost me anything to participate?
There is no membership fee to be a part of the Taziki’s family rewards program.
+ How many stars does it take to get a reward?
Every $5 spent earns you 1 star. 25 stars = 1 reward. There is no limit to the number of stars you can earn on a purchase, excluding tax, additional fees, and gift cards.
+ Will you go back and give me credit on the food I have already purchased?
Previous purchases are not eligible for rewards.
+ Do stars or rewards expire?
Stars do not expire. Rewards expire 12 months after they are earned.
+ Do I earn rewards when I redeem my gift card?
No, stars are not gained for purchasing gift cards or earned from purchases made on gift cards.
+ Can you transfer Spring Rewards points to TAZ Rewards?
There is no connection between the two programs, so go ahead and use up all your Spring Rewards first.
+ What does Square have to do with TAZ Rewards?
Taziki’s has partnered with Square to power TAZ Rewards so our rewards program works both in the Taziki’s app and seamlessly, in the restaurant through the Square register.
+ How do I join TAZ Rewards?
Just enter your phone number during app sign-up or at the register in the store.
● Current Taziki’s App users, at checkout, will be prompted to enter their phone number. If that phone number is already attached to a Square TAZ Rewards account, then it will link to that account. If not, then it will create a Square TAZ Rewards account.
● What if your number is linked to a company card? The phone number can be linked to multiple cards. This is designed with corporate cardholders in mind. You can also link multiple people in the same household (up to 10 credit/debit/bank cards).
● If you have already dined at Taziki’s, then you will be prompted upon your first and continuous visits to enter their phone number. Once you do, you will be automatically enrolled in the program.
+ How do guests check their TAZ Rewards status?
You can check earned stars through the Rewards page on the Taziki’s app. If you have enrolled in the loyalty program in the store, you’ll receive a welcome text notification with a link to your status page.
From there, you’ll be able to view your progress, earned rewards, linked payment cards, and activity.
+ Do I earn rewards for catering orders?
All orders placed through the app will be eligible for rewards.
+ Is TAZ Rewards the same program as Taziki’s marketing emails?
No. Taziki’s marketing email program is available to anyone and does not require purchase. TAZ Rewards is a loyalty program to reward frequent guests.
+ How do guests edit a TAZ Rewards account information?
You can update your account information through the Taziki’s App, or you can have a cashier or manager at the store update the profile.
+ How do guests opt-out of Taziki’s marketing emails?
To opt-out of Taziki’s emails, you can simply scroll to the bottom of the email, click unsubscribe or manage preferences and follow the prompts.
+ How do guests opt-out of TAZ Rewards?
To opt-out of TAZ Rewards guests can manage their preferences through the “My Account” tab on the Taziki’s App or email firstname.lastname@example.org or further assistance.
+ How do guests redeem a Rewards in-store?
• Once you have a reward, a six-digit code will be provided.
• Show the cashier and they will apply it to your account.
• If the you can’t find the six-digit code the cashier can look up your profile by finding your phone number.
+ Will the guest receive a confirmation when they’ve hit 25 stars (earned a reward)?
There is no confirmation of earning a reward unless you’re in the store when the reward occurs.
+ Can guests redeem their rewards through the app?
You can register for an account in the app, and then check your TAZ Rewards page to follow your
+ Can guests redeem more than one reward per transaction?
You can earn multiple rewards, but only redeem one reward at a time
+ Can guests save rewards for use at a later date?
Sure! Rewards can be redeemed whenever is best for you.
+ If a guest’s order today will push them over 25 stars, can they use the future reward on the current purchase?
No, rewards are not applicable to the purchase they were earned on. But it could be used on your next visit or another order.
+ Are there any order modes or order types that are not included in TAZ Rewards?
All order types earn stars through the app.
● 3rd Party Delivery will not earn stars because it is outside of the Taziki’s app.
● Catering - guests do earn stars for Catering through the app.
+ Do tips or sales tax generate stars? What about delivery fees?
Tips, tax, and delivery fees do not earn stars.
+ Is the app available on iOS and Android?
Yes, it can easily be downloaded from either program’s app stores